Setting Up Out of Hours Alerts – Evenings & Weekends

What You’ll Learn

• What Out of Hours Alerts are

• How to configure your business hours

• How to add and manage Out of Hours Monitors

• How alerts are routed outside business hours

 

1. Overview

Out of Hours Alerts ensure that any lone-worker alert occurring outside your normal business hours is immediately sent to a dedicated set of monitors. This helps you maintain 24/7 coverage without disturbing your regular on-duty team.

2. Prerequisites

• Communication Plan: You must have the Comms Plan feature enabled.

• Admin Rights: You need permission to edit Settings and Monitor assignments.

3. Define Your Business Hours

1. Log in to the Ok Alone dashboard.

2. Go to Settings > Business Hours.

3. Set your company’s Start and End times for each weekday.

4. Click Save.
   

 

4. Add Out of Hours Monitors

1. Navigate to Settings > Out of Hours Alerts.

2. Click Add Monitor.

3. From the dropdown, select one or more staff members who should be alerted outside business hours.

4. Click Save to confirm your selection.
   

 

5. How Alerts Are Routed

• During Business Hours: Alerts follow your normal Monitor assignments.

• Outside Business Hours: Any alert triggered will be sent to your designated Out of Hours Monitors via the same channels (SMS, phone call, email, or Teams/WhatsApp if configured).

• Combined Coverage: If you need overlap (e.g., early-morning handover), adjust your business hours accordingly to ensure seamless alerting.

 

6. Testing Your Configuration

1. After saving your settings, trigger a test alert outside of your defined business hours.

2. Verify that only the Out of Hours Monitors receive the notification.

3. Make any necessary adjustments to your business hours or monitor list.