How to Switch a ZOLEO Device Between Workers in Ok Alone

Note: This feature is currently in beta. To request access, please email us at [e-mail]

This article explains how to set up and switch a ZOLEO satellite communicator device between workers using Ok Alone.

How Do Workers Use Their ZOLEO Device?

• At shift start, a worker can use any ZOLEO device set up in Ok Alone.

• To start a shift, send a message from the ZOLEO device with your PIN and the word start (e.g., 123456 start).

• To end a shift, send the same message with end (e.g., 123456 end).

• Workers can also manage their shift through the Ok Alone app at any time.

ZOLEO Numbers by Country

Make sure you use the correct Ok Alone contact number for your region:

Country	Number(s)
Canada	[phone] or [phone]
USA	[phone]
UK	[phone]
Australia	[phone]
New Zealand	[phone]
Ireland	[phone]

 

 

Setting Up Your ZOLEO Device with Ok Alone

1. Activate Your ZOLEO Device

Before use, activate your ZOLEO device through the official ZOLEO activation process.
See: Setting up a ZOLEO device with Ok Alone

2. Connect the ZOLEO Device to Your Phone

• Open the ZOLEO app on your smartphone.

• Power on your ZOLEO device and ensure it has network connectivity (Wi-Fi, cellular, or satellite).

• Tap the ZOLEO icon in the bottom menu of the app.

• Select your ZOLEO IMEI (found on the bottom of your device, starting with 300) from the list.

• The app will connect and enable Follow-Me SMS & Email messaging, so messages sent to your ZOLEO number arrive in your app.

If connecting over satellite, please allow a few minutes for completion.

3. Add Ok Alone as a Contact

To ensure full functionality, add the Ok Alone local number (from the table above) as a Check-in Contact in your ZOLEO device. You must also have the Location Share+ feature enabled on your ZOLEO account.

 

Starting Your Shift with ZOLEO in Ok Alone

• Send a message with your worker PIN and start or ok to begin your shift.
  Examples:
  123456 start — starts a shift
  123456 ok — sends a check-in and can start a shift

• When you do this, the ZOLEO device switches from the previous worker’s Ok Alone account to yours.

• Your worker profile will update with the ZOLEO phone number and IMEI assigned to you.

• You can send further action messages with or without your PIN as needed.

 

Ending Your Shift and Disconnecting

• When your shift ends, send your PIN and end via the ZOLEO device.

• Important: Before handing off the device to another worker, open the ZOLEO app Settings and select Disconnect From ZOLEO Device to unlink your account.

 

Submitting Device Details for Setup

If you manage multiple devices, please provide a CSV or Excel file listing each device’s:

• Phone Number

• IMEI Number (on the back of the device or in the ZOLEO app)

This helps us pre-configure the devices in Ok Alone.