Dashboard Links in Sms Alerts for Monitors

Sometimes Monitors receive Help Requests or Missed Check-In alerts when they’re away from their computer. With Dashboard Links in SMS Alerts, you can tap the link in your message and go directly to the Ok Alone dashboard on your phone—no extra steps required. This article explains how it works and what you need to know.

 

Why Use Dashboard Links in SMS Alerts

• Immediate Access
  When you get an SMS about a Help Request or a Missed Check-In, you can open your dashboard right away and see the Worker’s profile and escalation details.

• Stay Informed on the Go
  You don’t have to be at your computer to take action. The link brings you straight to the relevant Worker’s information.

• Faster Response
  By reducing extra taps and navigation, you can assess and respond more quickly when a Worker needs assistance.

 

How It Works

1. Worker Misses a Check-In or Sends a Help Request
   Ok Alone detects the missed check-in or Help alert.

2. System Sends an SMS to the Assigned Monitor(s)
   The SMS includes:

   • The Worker’s name (or PIN)

   • The time the event occurred (e.g., “John Doe missed a check-in at 14:05”)

   • A clickable link to your Ok Alone dashboard

3. Monitor Taps the Link

   • The link opens your default mobile browser.

   • You land directly on the Ok Alone dashboard, already logged in (if you have an active session) or prompted to log in.

   • Once on the dashboard, you can view the Worker’s location, shift details, and escalation procedure.

 

Example SMS Format

• “John Doe missed a check-in at 14:05,” notifies you which Worker and when.

• “View details: https://…” is the dashboard link. Tapping it opens the Worker’s profile on your phone.

Requirements

• Mobile Phone capable of receiving SMS.

• Active Ok Alone Account

  • The Monitor must be assigned to receive SMS alerts for Help Requests or Missed Check-Ins.

• Dashboard Session (optional)

  • If you’re already logged in on your phone’s browser, tapping the link brings you straight to the Worker’s details.

  • If you’re not logged in, you’ll be prompted for credentials before seeing the dashboard.

 

Setting Up SMS Alerts with Dashboard Links

1. Enable SMS Alerts in Company Settings

   • In the Ok Alone dashboard, go to Settings → Company Settings.

   • Under Alert Delivery, ensure that SMS is checked for Help Requests and Missed Check-Ins.

   • Click Update to save.
     

2. Verify Monitor Phone Numbers

   • Navigate to Monitors in the sidebar.

   • Click Edit on a Monitor’s profile.

   • Confirm the Mobile Number is entered in international format (e.g., [phone]).

   • Click Update Monitor.
     
     

3. Test an Alert

   • Have a Worker either miss a scheduled check-in or press the Help button on their app.

   • Confirm that the assigned Monitor receives an SMS containing the Worker’s name/time and a dashboard link.

   • Tap the link to verify it opens the dashboard on your phone.

 

Best Practices

• Keep the App or Browser Logged In
  If possible, remain logged in to Ok Alone on your phone’s browser so tapping the link takes you directly to the Worker’s details.

• Check Mobile Browser Settings
  Ensure pop-ups and cookies are allowed for your Ok Alone domain. Some browsers block redirects without these permissions.

• Use Group Escalations Wisely
  If multiple Monitors are in an escalation loop, only the first Monitor will receive the SMS with the link—ensure that person knows to escalate quickly.

• Monitor SMS Costs
  If your team is international, be aware of SMS charges. Consider using email alerts in regions where SMS fees are high.