App Connectivity is a vital feature in Ok Alone designed to provide real-time insights into the status of your workers' devices. This ensures you can respond quickly and effectively to any potential safety concerns or missed check-ins.
What is App Connectivity?
App Connectivity monitors essential device metrics such as:
- Battery level
- Connection frequency and status
- Signal strength (currently only available on Android)
This detailed information helps your safety teams and monitors quickly understand if a missed check-in is due to device issues or an actual emergency.
How Does App Connectivity Work?
- Continuously tracks and reports device health to your monitoring dashboard.
- Displays real-time updates on battery percentage, connection strength, and the last connection timestamp.
- Automatically flags any potential issues, helping you proactively manage worker safety.
What does the Connectivity Status mean?
- Connected (Green): The app has successfully connected to Ok Alone within the last 15 minutes.
- Delayed (Orange): The app last connected to Ok Alone between 15 and 30 minutes ago.
- Disconnected (Red): The app has not connected to Ok Alone for over 30 minutes.
Ways to See App Connectivity
Once activated, App Connectivity can be viewed in these three areas:
- Home Page: Under the full view, within the worker status section.
- Reports and Logs: Navigate to worker reports and find the App Connectivity Report, displaying the status of every worker currently on shift.
- Active Alerts: Any active alert will also show the current App Connectivity status of the worker’s device.
Key Benefits
- Real-time Visibility: Instantly view worker device statuses.
- Reduced False Alarms: Quickly identify if a missed check-in is related to a device issue, reducing unnecessary escalations.
- Improved Safety Management: Make informed decisions faster with immediate access to critical device information.
- Identifying Patterns: Detect connection issues early by viewing trends over time or across teams.
Practical Use Cases
- Low Battery Scenario: If a worker’s device battery drops to critical levels (e.g., below 5%), monitors can see this in the reports, enabling proactive intervention.
- Missed Check-In Clarification: A worker fails to check in, but the last known battery update indicated only 1% battery life. The monitors understand the missed check-in likely stems from a depleted battery, reducing unnecessary panic.
- Poor Signal Strength Scenario: If a worker misses a check-in and the latest connectivity report showed poor signal strength, monitors can confidently attribute the missed check-in to network coverage issues rather than a safety emergency.