How Lone Workers Use OK Alone

OK Alone keeps you safe by turning lone-worker monitoring into an easy, repeatable routine. Whether you use our mobile app, desktop/web app, SMS, or landline, the flow remains the same:

• Start Shift

• Check In Due

• End Shift

• Missed Check-In → Monitor Action
  
  

Step 1: Start Your Shift

1. Open the Ok Alone app (mobile, desktop/web), or call/text in.

2. Enter your PIN or follow the prompt to Start Shift.

3. Your check-in timer begins counting down immediately.

Step 2: Check In at Regular Intervals

• Your timer alerts you when a check-in is due.

• Tap Check In (or reply “OK” via SMS/landline) to reset the timer.

• Continue working until your next scheduled check-in.

Tip: Customize your reminder sound or vibration in Settings for maximum visibility.

Step 3: End Your Shift

1. When you’ve completed your work for the day, tap End Shift at the bottom of the screen.

2. The check-in timer will stop instantly.

3. You can log back in and start a new shift at any time.

Step 4: What Happens When a Check-In Is Overdue

1. Grace Period: After the alarm sounds, you have a short window (grace period) to check in.

2. Reminders: If you don’t respond, you’ll receive follow-up SMS or call reminders.

3. Still No Response: The system marks the check-in as missed once reminders lapse.

Step 5: Missed Check-Ins and Monitor Response

1. Monitor Alert: Your monitor (or Live Monitoring team) receives an immediate alert.

2. Contact Attempts: They’ll call, text, or use any configured channels to reach you.

3. Escalation: If you cannot be reached, help is dispatched to your last known location.