The Monitoring Centre Service from Ok Alone is a professional, always-on safety solution that ensures lone workers are never without support. Whether it’s a medical emergency, an accident, or a missed check-in, this service provides peace of mind for both workers and employers.
What Is the Monitoring Centre Service?
This is a 24/7 professional safety response service that routes worker alerts to a live monitoring center staffed by trained emergency agents. These agents follow your customized escalation procedures and act immediately when help is needed.
- Immediate emergency help directly to your pinpoint location, across US & Canada.
- Professionally trained agents who know how to react quickly and calmly in a crisis.
- Customized help based on your unique escalation plans.
With no requirement for your internal team to be on-call after hours, this service guarantees that every alert is seen and responded to—instantly.
Who Benefits From This Service?
This service is ideal for organizations that:
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Have staff working alone during nights, weekends, or holidays
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Operate in remote or high-risk environments
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Do not have 24/7 internal monitoring capacity
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Want to outsource emergency escalation for compliance and peace of mind.
We are a TMA Five Diamond Monitoring Center
Getting help fast relies on us contacting emergency services directly. Being a TMA Five Diamond Monitoring Center makes that possible.
Five Diamond Points of Excellence. We have a commitment to:
- The highest levels of customer service.
- Having 100% of our operators certified to TMA standards.
- Raising industry standards through participating in TMA activities.
- Exceeding quality criteria and nationally recognized testing standards.
- Reducing false dispatches through effective triage of emergency calls.
Key Benefits of Ok Alone's 24/7 Emergency Response Service
24/7 Emergency Service Response
Whether your workers are facing medical emergencies, accidents, or unforeseen incidents, knowing that professional help is available around the clock can be a lifesaver. Ok Alone’s 24/7 emergency response service ensures peace of mind and delivers rapid assistance during critical situations, even outside regular business hours.
Fully Trained Professionals
Every alert is handled by highly trained professionals in a TMA Five Diamond Certified Monitoring Center. Their expertise in managing lone worker emergencies ensures accurate guidance and fast, effective responses. This not only enhances safety but also builds trust and confidence in the system among your workforce.
Quicker Help Than Calling 911
In urgent situations, seconds count. The Ok Alone system can respond to SOS alerts and missed check-ins faster than a traditional 911 call. Because monitors already have the worker’s location and emergency plan, there’s no time lost gathering critical information. This can significantly reduce harm and prevent escalation during emergencies.
Guaranteed Response
Every SOS alert receives an immediate response from the Monitoring Centre. There’s no risk of missed calls or delayed follow-up, and no need for your managers to be constantly available. The system ensures a consistent, professional response 24/7.
No Reliance on Your Internal Team
Your staff no longer need to be on high-alert after hours or constantly monitor alert channels. Ok Alone’s professional monitoring team takes over emergency handling responsibilities, reducing internal stress and freeing up resources for other business priorities.