What is a Monitor?

What You’ll Learn

• The role of a Monitor in the Ok Alone system

• How Monitors Interact with Workers

• Dashboard permissions and capabilities

 

What Is a Monitor?

A Monitor is the designated responder for a lone worker. Whenever a worker:

• Misses a scheduled check-in

• Sends a Help or Man Down alert
  the system notifies their assigned Monitor(s) so they can initiate the escalation procedure and confirm the worker’s safety.

 

Assigning Monitors

• Each Worker can have one or more Monitors.

• Monitors are organized as steps in that worker’s escalation procedure.

• When a worker triggers an alert, the first Monitor in the sequence is contacted; if they don’t respond, the next Monitor is notified, and so on.

 

Monitor Dashboard Access

Depending on their access level (Admin, Non-Admin, or Extended Privacy), a Monitor can:

• View Workers’ shift statuses, locations, and check-in history

• Edit assigned Workers’ profiles (Non-Admin level and above)

• Create and manage escalation procedures

• Configure check-in frequencies and reminders

 

Monitor Responsibilities

1. Respond to Alerts

   • Acknowledge missed check-ins or help requests immediately.

   • Click Accept the Alert in the dashboard or via the alert message.

2. Follow Escalation Procedures

   • Make calls, send messages, or dispatch responders per the defined steps.

   • Record outcomes and mark the alert as resolved once the worker is confirmed safe.

3. Manage Worker Settings

   • Adjust shift times, check-in intervals, and reminder settings as needed.

   • Update personal or emergency contact information for Workers.

 

Best Practices

• Ensure your notification channels (SMS, email, call, WhatsApp, Teams) are correctly configured.

• Test your escalation procedure regularly by simulating a missed check-in.

• Keep Worker contact details up to date to minimize delays in emergency response.