What you’ll learn
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How Alert Loops automates monitor escalations
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How to create and configure an Alert Loop
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How Alert Loops run when an alert is triggered
1. Overview
An Alert Loop is an automated escalation chain that cycles through a predefined list of monitors when a lone-worker alert occurs. Supported alert triggers include:
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Help requests
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Missed check-ins
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Man Down or Worker Down alerts
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High-Risk check-ins
When an alert is triggered, each monitor in the loop is contacted in sequence until one accepts responsibility and resolves the alert.
2. How Alert Loops Work
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Trigger: A worker misses a check-in or sends an immediate help signal.
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First Contact: The system notifies the first monitor via their configured methods (SMS, call, email, Teams/WhatsApp).
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Accepting Responsibility: Any monitor can click Accept the Alert in the message or the dashboard link to take ownership.
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Escalation: If the first monitor does not respond within the Step Wait Time, the loop contacts the next monitor.
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Looping: After reaching the end of the list, the system waits for the Loop Wait Time, then repeats the cycle up to the Loop Repeat Count.
3. Creating an Alert Loop
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In the dashboard sidebar, click Management > Alert Loop.
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Click Create an Alert Loop.
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Enter a name in Alert Loop Name, then click Create Alert Loop Now.
Configure your first step:
4. Click the pencil icon next to the default monitor, choose your First Monitor, and select the Step Wait Time.
5. Click Edit Step to save.
Set loop parameters:
6. Click Edit Loop.
7. Choose the Loop Wait Time (delay between full cycles) and Loop Repeat Count (number of cycles).
8. Click Update Alert Loop.
Add additional steps:
9. Click Add a Step, select the next monitor and Step Wait Time, then click Add the Step.
10. Repeat until your sequence is complete.
[Insert screenshot of Alert Loop configuration page with steps highlighted]
4. Example: Alert Loop in Action
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A missed check-in triggers the worker’s assigned Alert Loop.
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Monitor A is notified immediately.
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If Monitor A does not click Accept the Alert within the step wait time, Monitor B is notified.
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This continues through each monitor in the loop.
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Once a monitor accepts, they log in to the dashboard, click Accept the Alert, and follow the escalation procedure to ensure the worker’s safety.
5. Best Practices
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Limit Loop Size: Keep 3–5 monitors per loop to balance speed and coverage.
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Stagger Wait Times: Use shorter step delays for critical roles (e.g., Safety Manager) and longer ones for secondary contacts.
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Review Regularly: Audit loop performance monthly to adjust monitors and timings.
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Test Your Loop: Simulate alerts to verify each step and ensure notifications are delivered.