Alert Loops - Sequenced Monitor Alerts

What you’ll learn

• How Alert Loops automates monitor escalations

• How to create and configure an Alert Loop

• How Alert Loops run when an alert is triggered

1. Overview

An Alert Loop is an automated escalation chain that cycles through a predefined list of monitors when a lone-worker alert occurs. Supported alert triggers include:

• Help requests

• Missed check-ins

• Man Down or Worker Down alerts

• High-Risk check-ins

When an alert is triggered, each monitor in the loop is contacted in sequence until one accepts responsibility and resolves the alert.

 

2. How Alert Loops Work

• Trigger: A worker misses a check-in or sends an immediate help signal.

• First Contact: The system notifies the first monitor via their configured methods (SMS, call, email, Teams/WhatsApp).

• Accepting Responsibility: Any monitor can click Accept the Alert in the message or the dashboard link to take ownership.

• Escalation: If the first monitor does not respond within the Step Wait Time, the loop contacts the next monitor.

• Looping: After reaching the end of the list, the system waits for the Loop Wait Time, then repeats the cycle up to the Loop Repeat Count.

 

3. Creating an Alert Loop

1. In the dashboard sidebar, click Management > Alert Loop.

2. Click Create an Alert Loop.

3. Enter a name in Alert Loop Name, then click Create Alert Loop Now.

Configure your first step:
4. Click the pencil icon next to the default monitor, choose your First Monitor, and select the Step Wait Time.
5. Click Edit Step to save.

Set loop parameters:
6. Click Edit Loop.
7. Choose the Loop Wait Time (delay between full cycles) and Loop Repeat Count (number of cycles).
8. Click Update Alert Loop.

Add additional steps:
9. Click Add a Step, select the next monitor and Step Wait Time, then click Add the Step.
10. Repeat until your sequence is complete.
[Insert screenshot of Alert Loop configuration page with steps highlighted]

 

4. Example: Alert Loop in Action

1. A missed check-in triggers the worker’s assigned Alert Loop.

2. Monitor A is notified immediately.

3. If Monitor A does not click Accept the Alert within the step wait time, Monitor B is notified.

4. This continues through each monitor in the loop.

5. Once a monitor accepts, they log in to the dashboard, click Accept the Alert, and follow the escalation procedure to ensure the worker’s safety.

 

5. Best Practices

• Limit Loop Size: Keep 3–5 monitors per loop to balance speed and coverage.

• Stagger Wait Times: Use shorter step delays for critical roles (e.g., Safety Manager) and longer ones for secondary contacts.

• Review Regularly: Audit loop performance monthly to adjust monitors and timings.

• Test Your Loop: Simulate alerts to verify each step and ensure notifications are delivered.