Multi-Factor Authentication (MFA) adds an extra layer of security to your OK Alone account by requiring a one-time code sent via SMS in addition to your PIN.
What Is MFA?
MFA provides an additional login step that verifies the user’s identity using a code sent to their registered phone number. This helps ensure that only authorized users can access the account—even if their PIN becomes compromised.
Key points:
MFA is optional for workers.
Codes are sent to the primary phone number listed in each worker’s profile.
MFA is available for accounts on the Automated Monitoring Plan.
How to Enable MFA
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Request Activation
MFA must first be enabled on your account.
Contact your OK Alone representative or email customer.support@ok-alone.com to request activation.
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Turn On MFA in Settings
After activation, log in to the OK Alone dashboard.
Go to Settings > Company Settings.
Under App MFA, select Yes.
Click Update to save changes.
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Verify Worker Phone Numbers
MFA codes are sent to the primary phone number on file for each worker.
Go to Workers > Edit to confirm that each worker’s phone number is correct and formatted with the appropriate country code (e.g., +1 604 555 1234).
Logging In with MFA
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Enter Your PIN
Open the OK Alone app and log in as usual with your worker PIN.
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Receive Your Code
A one-time 6-digit code will be sent by SMS to your primary phone number.
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Enter the Code
Type the code into the app when prompted to complete your login.
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Access Granted
You will be taken to the main dashboard of the app.
Important: Ensure your phone is able to receive SMS messages and that your phone number is up to date.
Troubleshooting
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Didn’t receive the code?
Check that your phone has mobile service and can receive SMS messages.
Confirm your number is entered correctly in your worker profile.
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Still having issues?
Contact your monitor or email customer.support@ok-alone.net for assistance.