OK Alone’s Advanced Country & Time Zone Settings help you manage accounts with Workers and Monitors in different countries or regions. By assigning each user a country and time zone, you ensure that notifications, check-ins, and shift reminders use the correct phone formatting and local times. Follow the steps below to enable and configure these settings.
When to Use Advanced Country & Time Zone Settings
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Your team operates in multiple countries or regions with different phone numbering formats.
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Monitors and Workers need to see times in their local time zones, rather than a single company time.
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You rely on SMS or phone call alerts, and accurate country codes matter.
Overview of Company Country & Time Zone
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View Current Settings
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Click your account avatar in the upper right corner or go to Settings.
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In the sidebar, select Company Settings.
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Observe Company Country (used as the default phone region) and Company Time Zone (used for scheduling and reports).
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Important Note
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Once your account is active, avoid changing the company country or time zone. If you must, make sure no Workers are on shift or contact support for guidance.
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1. Turn On Advanced Country & Time Zone Settings
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In the Ok Alone dashboard sidebar, click Settings → Company Settings.
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Find Use Advanced Country & Time Zone Settings and set it to Yes.
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Click Update to save.
2. Configure User-Level Country Settings
With Advanced Country Settings enabled, you can assign a country to each Worker and Monitor, ensuring correct SMS and phone formatting.
Set a Monitor’s Country
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In the sidebar, click Monitors.
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Find the Monitor you want to edit and click Edit.
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In the Country dropdown, select the Monitor’s home country.
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Click Update Monitor.
Set a Worker’s Country
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In the sidebar, click Workers.
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Find the Worker you want to edit and click Edit.
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In the Country dropdown, select the Worker’s home country.
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Click Update Worker.
3. Configure User-Level Time Zone Settings
Advanced Time Zone Settings let each user see times (shift schedules, reminders, reports) in their local zone.
Set a Monitor’s Time Zone
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In the sidebar, click Monitors.
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Click Edit next to the Monitor’s name.
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In the Time Zone dropdown, choose the Monitor’s local time zone.
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Click Update Monitor.
Set a Worker’s Time Zone
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In the sidebar, click Workers.
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Click Edit next to the Worker’s name.
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In the Time Zone dropdown, choose the Worker’s local time zone.
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Click Update Worker.
Tip: Setting a Worker’s time zone is especially important if they use Start/End Shift reminders or SMS/phone check-ins.
4. Configure Group-Level Time Zone Settings
Assigning a time zone to a Group simplifies configuration for multiple Workers in the same region.
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In the sidebar, click Groups.
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Find the group you want to edit and click Edit.
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In the Time Zone dropdown, select the desired time zone for that group.
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Click Update the Group.
When you add a Worker to this group, their time zone will automatically update to match the group’s setting.
Best Practices
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Define Company Defaults Carefully
Set your company country and time zone before adding users. Changing afterward can disrupt schedules and reports. -
Communicate with Your Team
Let Monitors and Workers know when they need to select a country or time zone. Provide guidance on when to use app check-ins versus SMS check-ins. -
Use Group Time Zones for Large Teams
If you have many Workers in the same region, assign their group a time zone so you don’t need to edit each profile individually. -
Verify Phone Number Formatting
Once a country is set, make sure each user’s phone number is entered in the correct local format (e.g., +1 604 555 1234 for Canada).
Need Help?
If you have questions about Advanced Country & Time Zone Settings:
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Email Ok Alone Support at customer.support@okalone.net
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Visit our documentation: https://okalonedocs.com/advanced-country-time-zone-settings/
By enabling and configuring these settings, you ensure all users see accurate local times and receive SMS or phone alerts in the correct format—no matter where they are located.