Is my personal data safe with Ok Alone?
Yes. Ok Alone is designed with privacy and safety at its core. Your data is protected using end-to-end encryption, strict access controls, and secure data hosting in Microsoft Azure Canadian data centers. Ok Alone complies with PIPEDA, GDPR, CCPA, and similar regulations globally.
What certifications and security standards does Ok Alone meet?
Ok Alone is part of the Peoplesafe Group, which is certified to:
ISO/IEC 27001:2022 / ISO27001 – International standard for Information Security Management Systems (ISMS)
Cyber Essentials Plus – UK government-backed cybersecurity certification
TMA Five Diamond – Accreditation held by Ok Alone’s professional monitoring center
Security best practices include:
AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
OWASP Top 10 compliance and regular penetration testing
Cloudflare security infrastructure for added protection
What kind of data does Ok Alone collect?
Only the data necessary to protect you while you work, including:
Location data (only during active shifts)
Shift, check-in, and alert activity
Basic profile details (name, PIN, group, monitor contact info)
Device interactions (Help button use, Man Down, etc.)
Optional shift schedule info
When is my location tracked?
Only while your shift is active. You control your GPS settings (High Accuracy, Normal, or Non-GPS), and tracking stops as soon as your shift ends.
How long is data stored?
Worker and monitor profiles: stored as long as your account is active
Location data: stored for 30 days
Shift and alert records: stored for 12 months
Backups: archived securely for longer periods to meet safety regulations
Where is data stored?
All data is securely hosted in Microsoft Azure data centers located in Canada. This ensures compliance with Canadian privacy law (PIPEDA) and provides industry-leading security standards.
Who can access personal data?
Only authorized users with a clear operational need. Ok Alone enforces:
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Role-based access with three monitor levels:
Admin – Full system access
Non-Admin – Limited access
Extended Privacy – Highly restricted access
Unique logins for each user
Encrypted communication between the app and servers
Workers cannot view or access private data
Why does Ok Alone store data?
To enable safety monitoring, incident resolution, and legal compliance. Data is used to:
Respond to and resolve alerts
Maintain a full audit trail
Generate reports for safety tracking and accountability
How much data does the Ok Alone app use?
The app is very light on data usage:
GPS Normal uses around 250 KB per hour
Approximately 10 MB per 40-hour workweek
Less data is used when operating in Non-GPS mode
Can I access or delete my data?
Yes. You can:
Request a copy of your stored data
Request corrections or deletions (subject to applicable laws)
Contact Ok Alone Support for help: customer.support@ok-alone.com
What if I’m not using the app — is anything still tracked?
No. Ok Alone does not track anything outside of your shift. It never accesses personal apps, phone activity, or web history.
Does Ok Alone share my data with third parties?
No. Data is never sold or shared for marketing purposes. It’s used only for safety-related functions and internal operations as defined in your organization's escalation plan.
Is Ok Alone suitable for regulated industries?
Yes. Ok Alone is used by organizations in healthcare, utilities, government, construction, transportation, and more. Its systems meet the standards of privacy and compliance for highly regulated industries.
Still have questions?
Contact your monitor or admin, or email our support team at customer.support@ok-alone.com