Android 11 App Settings and Permissions

To get the best performance and accurate monitoring on Android 11, accept the default permissions and settings when installing the Ok Alone app. If you adjust any settings, restart the app and any active shifts. If settings do not update, reinstall the app and accept defaults, then follow the steps below.

1. App Location Monitoring

Ok Alone relies on GPS for precise location updates in emergencies. We recommend the GPS Normal setting:

1. Open the Ok Alone app.

2. Tap Menu ›› App Settings ›› Location Monitoring.

3. Select GPS Normal.
   

Why GPS Normal?
• Uses GPS for accurate location.
• Minimizes battery usage compared to High accuracy.

 

2. Android System App Settings

On Android 11, confirm that Ok Alone has the required permissions:

1. Open Settings on your device.

2. Tap Apps & notifications ›› See all apps ›› Ok Alone.
   

On the Ok Alone app info page, ensure:

• Notifications: On

• Permissions: Location

 

3. Location Permission

To allow background location updates (even when the phone is locked):

1. In Settings ›› Apps & notifications ›› Ok Alone ›› Permissions, tap Location.

2. Select Allow all the time.
   

This setting lets Ok Alone update your location even if the app is in the background. It is crucial for accurate missed check-in detection.

 

4. Notification Settings

Proper notification settings ensure you receive all alerts and reminders:

1. In Settings ›› Apps & notifications ›› Ok Alone, tap Notifications.

2. Under Notification categories, verify each category is enabled:

   • Check-In Reminders

   • Missed Check-In Alerts

   • Help Alerts

   • Status Confirmations

3. For each category, confirm:

   • Sound: On (choose a distinct tone)

   • Pop on screen (or “Peeking”): On

   • Lock screen notifications: Show all notification content
     

Tip: If your device shows a “Sound & vibration” toggle, enable both to override Do Not Disturb when necessary.

 

5. Notification Sounds

Customize the notification sound for Ok Alone to ensure you notice alerts:

1. In Settings ›› Apps & notifications ›› Ok Alone ›› Notifications, tap Ok Alone notifications.

2. Select Default, then scroll down and tap Advanced.

3. Under Sound, choose a custom tone (for example, Rock Concert).

4. Toggle on Override Do Not Disturb to allow alerts even when DND is active.
   

6. Battery Optimization

Battery optimization can restrict background tasks. Disable it for Ok Alone:

1. In Settings ›› Apps & notifications ›› Ok Alone, scroll down and tap Battery (or Battery optimization).

2. In the Battery optimization list, find Ok Alone.

3. Select Don’t optimize.
   
   

This ensures Ok Alone runs continuously in the background without being paused or restricted.

 

7. Verify Changes

After updating any settings:

1. Close the Ok Alone app completely (swipe it away from recent apps).

2. Reopen the app, sign in, and ensure any active shifts restart.

3. Perform a quick check-in or status update to confirm:

   • You receive an in-app notification.

   • You receive an SMS or phone call (if enabled).

   • Your location updates correctly on the dashboard.

If issues persist, reinstall Ok Alone from the Google Play Store, accept all default permissions, and repeat the steps above.