How to receive Desktop Help Alerts

Overview
If you monitor worker check-ins primarily from your desktop, you’ll want to ensure Help Alert notifications appear on your screen and play a sound. This guide shows you how to configure both your browser and Windows 11 settings so that Ok Alone Help Alerts are visible and audible.

 

1. Allow Browser Notifications

Your browser must have notification permissions enabled for the Ok Alone Dashboard. Below are steps for Chrome and Edge; the process is similar in other modern browsers.

1. Open the Ok Alone Dashboard in your browser and look at the left side of the address bar for a permissions icon (a padlock or info circle).

2. Chrome:

   • Click the padlock icon → Site settings.

   • In the “Permissions” list, find Notifications and set it to Allow.
     

3. Edge:

   • Click the padlock icon → Permissions for this site.

   • Under “All permissions,” locate Notifications and choose Allow.
     

Tip: If you don’t see the padlock, click the three-dot menu at the top right of your browser → Settings → Site permissions → Notifications and add “okra­lonedashboard.com” (or your company’s specific domain) to the list of allowed sites.

 

2. Enable Desktop Notifications in Windows 11

After granting browser permission, you must also allow your browser to display pop-up notifications in Windows 11.

1. Open Windows Settings:

   • Click the Start button and select Settings, or press Windows + I.
     

2. Navigate to Notifications:

   • In Settings, click System on the left pane.

   • Select Notifications from the right pane.
     

3. Ensure Notifications Are Enabled:

   • Toggle Notifications to On.

   • Ensure Play a sound when a notification arrives is checked.
     

4. Allow Your Browser to Send Notifications:

   • Scroll down to the list of apps under Notifications.

   • Find your browser (e.g., Google Chrome or Microsoft Edge) and click it.

   • In the browser’s notification settings, make sure:

     • Notifications is On

     • Banners is On

     • Sounds is On
       

Note: If you use a different browser, follow the same steps. Look for your browser’s name under the apps list and ensure its notifications are fully allowed.

 

3. Test Your Notification Settings

Once you’ve configured both browser and Windows permissions, run a quick Help Alert test to confirm everything is working:

1. Log in to the Ok Alone Dashboard and locate the Help Alert button (often found on the main monitoring screen).

2. Send a Test Help Alert:

   • Click Help Alert → Send Help Alert.

   • You should see a pop-up notification in the bottom right corner of your screen, accompanied by the alert sound you enabled.
     

3. Verify:

   • If you see the notification and hear a sound, your settings are correct.

   • If not, revisit Sections 1 and 2 to confirm both browser and Windows notifications are allowed.

 

4. Tips & Best Practices

• Keep Your Browser Open: Some browsers require an open window or tab for notifications to come through. Minimize (do not close) the Ok Alone Dashboard tab during your shift.

• Do Not Disturb & Focus Modes: If you use Windows Focus assist (Do Not Disturb), make sure you’ve configured exceptions so that your browser can still display Ok Alone alerts. In Settings → System → Focus assist, add your browser under Priority only notifications.

• Volume & Sound Devices: Confirm your speakers or headset are connected and at an audible volume. In Settings → System → Sound, test your output device before leaving for a shift.

• Browser Updates: Regularly update your browser to avoid compatibility issues with notification APIs.